ESAB is a world leading international welding and cutting company. It formulates, develops, manufactures and supplies consumable products and equipment for use in the cutting and joining of steels, aluminum and metal alloys.

We are looking for Czech-speaking Customer Service Desk Agent

The Customer Service Desk Agent ensures customer’s orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact for many customers on price, source products, chase supplies, enter orders, claims, arrange credits and resolve stock discrepancies and returns.

Responsibilities:
Answering customer inquiries and requests
Assist/support customer on Internet and WEB applications
Sales order processing
Daily contact with supplying units and DCs
Monitor delivery status
Manage returns, credit notes, complaints and warranty issues
Provide support to Local Sales team and internal/external customers
Understand local market specifics and follow environmental changes
Maintain customer master data liaising with CDM
Support Sales activities according to agreed process
Work towards reaching team and individual KPI’s
Follow LEAN working principles, continuous improvement and identify non value added activities in day-to-day job

Skills, Experience and Qualifications:
Advanced Italian knowledge
Intermediate English
Excellent communication and relationship building skills
Good command of English language
IT Systems literate (Office Automation tools)
Highly Customer Focused
Customer Service desk experience
Work under pressure and meet deadlines

Our offer
Competitive salary and cafeteria
Modern job environment
Friendly colleagues